Ask PAM User Guide

💡 Quick Summary

  • Ask PAM (Parkinson’s Assistance Messenger) is the Parkinson’s Foundation AI-powered chat tool that answers PD questions based on the Foundation’s reliable information.
  • PAM can answer questions in English or Spanish.
  • PAM is secure and confidential.
  • PAM connects you with human support when needed.

The new Parkinson’s Foundation AI-powered chat tool – Ask PAM, or Parkinson’s Assistance Messenger – is here to help answer all your questions about Parkinson’s disease (PD) in any place at any time.

PAM is part of our commitment to making sure you have real answers, anywhere.

FAQs About PAM

What is PAM?

PAM uses artificial intelligence to provide information based on trusted Parkinson’s Foundation resources. It is designed to give helpful, reliable answers whenever you need them, day or night.

How accurate is PAM?

PAM provides answers based on the same trusted, evidence-based information available on Parkinson.org. Its responses are reviewed and guided by Parkinson’s Foundation experts. While PAM strives for accuracy, it should not replace medical advice from your healthcare provider.

Is my information private?

PAM is secure and confidential. If you choose to submit your contact information for follow-up, it will be securely shared with our Helpline team so we can better support you. PAM does not store your personal health information beyond what is needed to respond to your request. See the Parkinson’s Foundation Privacy Policy for more details.

How do I start a chat?

To begin a chat with PAM, click the symbol that appears in the bottom right corner of every page on Parkinson.org:

Ask PAM Chat Tool Icon

Then click the “Ask PAM” button:

View of the Ask PAM chat tool's entry screen

What types of questions can PAM answer?

PAM can answer your questions about PD, symptoms, diagnosis, treatments, caregiving, research and how to find support. PAM understands complete sentences and questions. Here are some examples of questions you can ask:

  • I just got diagnosed with PD, what do I do next?

  • Does exercise help with symptoms management?

  • What do I do if I have PD and have to go to the hospital?

  • My parent has PD, how can I help?

  • Is PD genetic? How can I find out if I have genetic PD?

What if I ask a question that PAM cannot answer?

If you ask a question that PAM cannot answer, or if you want more information than Ask PAM provides, call the Parkinson’s Foundation Helpline at 1-800-4PD-INFO (1-800-473-4636) to speak with one of our information specialists.

Can I still speak to a knowledgeable human at the Helpline?

Yes! The Parkinson’s Foundation Helpline is here for you. Contact the Helpline at 1-800-4PD-INFO (1-800-473-4636) or Helpline@Parkinson.org. Our Helpline is answered by information specialists who are skilled in answering Parkinson’s questions and providing referrals.

How is PAM different from the Helpline?

PAM provides instant answers online, anytime. The Parkinson’s Foundation Helpline connects you with information specialists who can provide personalized guidance and support during business hours. Both services are here to help and you can use whichever works best for you.

How can I give feedback about PAM?

We welcome feedback about this new feature! Please submit your feedback here.

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